![]() If you do, please try to post back to the community. Good luck on your quest to find a solution. I think we've been having these issues for about a year now with ebbs and flows of going hard trying to troubleshoot because our users are getting sick of it, and then giving up because we get nowhere. I truly believe it is this application, but we've gotten no relief with Ring. We have also worked with our Managed IT Vendors thinking it was firewall or network issues, but to no avail. Download from an app store or from the Support Portal: Hub Mobile - iOS/Android App The Find MyHeadset app enables you to search for your headset in two ways: Send a Tone - If you think your headset is powered on and within 33 feet of your phone, choose. Just the desktop application and the browser version of Ring. The Find Myheadset is part of the Plantronics Hub Mobile (IOS/Android) app. ![]() Have you tried using ? or tested using their RC Phone App? Not sure if that app is still 100% relevant, but I have found some of the issues we have don't exist within that app. I have troubleshooted my heart out and cannot figure this out. call quality issues, the Plantronics HUB not recognized when RingCentral is first loaded in the morning. We have a ton of issues with our Plantronics headsets, and have tickets in for this. This must therefore be a problem in Ringcentral, and is very frustrating for myself and callers. This PC is running W10 and exactly the same thing happens. I have also replicated this exact setup on another PC in a different office with the same Jabra but different headset and cable - identical models. Apple AirPods Pro (2nd generation) image Beats Studio 3 Wireless Over-Ear Headphones. I have tried downloading and using the Plantronics hub software ( ) but it's no better with or without this running and allowing Ringcentral to manage my headset. Everything Electronic Nintendo Switch (OLED model) w/ White Joy-Con. This also happens when the Jabra is disconnected. The Plantronics HUB should be installed to continue using the call control functionality/hardware keys on the headset. There isn't a repeatable pattern to this. When it cuts out, the headset "clicks" and both incoming and outgoing sound are muted. In a 5 min call this happens 4 or 5 times. Plantronics Hub to update the headset in order to use Alexa built-in. This is random and generally lasts for a few seconds, then sound is re-established. Plantronics Hub App to enable headset support for Amazon Alexa. The Plantronics headset keeps cutting out. I can switch between them during a call and they both work reliably, and the headset never skips a beat. I also use a Jabra desktop speaker on the same PC, USB connected.īoth work 100% perfectly in Teams and Zoom. I use an oldish but fantastic Plantronics headset C052A connected with a APU-76 USB adapter, on my W11 PC.
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